It’s always nice to hear back from our customers commending us on our customer service. As stated in our homepage, “Buying swimwear should be fun. It should be comfortable. The hassle should be deciding where to wear it, not what to wear when you get there. Let us help. Give us a call. Schedule a personal concierge shopping session with one of our dedicated Fit Specialists. Shopping made easy.”
We are aware that our customers want to be confident when buying swimwear online that fits exactly how they want it. We want to guarantee our customer’s 100% satisfaction with their women’s swimwear purchase. We strive for exceptional customer service that will leave our customers happy with their overall purchase and experience with SwimSpot. So whenever we get emails or calls from satisfied customers, we take great pride in it.
Here’s a couple testimonials about what our customers think of us:
Dear Mr. McMahon,
I recently purchased a coupon through Groupon to use at SwimSpot. I want to tell you how pleased I was with the customer service of your employees. The store in Rancho Cucamonga did not have a suit I wanted but Demetria, the store manager, was very accommodating. She effortless ordered the suit to come into the store within a few days. I returned today to try on the suit and it was perfect. Alex assisted me with the purchase; however, there was a problem with the Groupon code. She made a few calls and eventually worked it out. Throughout the whole transaction she was pleasant and attentive. It is quite obvious that your company emphasizes customer service in their training. Shopping is a most pleasant experience at SwimSpot, and I will be sure to spread the word!
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I recently ordered a Hurley swimsuit from you guys, and I just wanted to say THANK YOU so much for the great service. I'd made a mistake in my order through Amazon, but Mark from your company was very understanding about it. He was able to cancel that order, find me the top that I'd originally meant to order, and let me know all of this in one day. I then called back to place an order, and the girl who did the transaction (I think her name was Ashley?) was so sweet and efficient. I got my order all the way in Virginia less than 1 week later. I've never gotten something from California that fast! And you guys even put a return shipping label in the bag (lots of companies don't do that), but I won't be using it because I love the suit I got and will be keeping it for sure. Anyway, I hope your company the best success, and I'll be recommending your online store whenever someone asks about the best place to get a swimsuit!
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Thank You so much for taking the time to reply. It is customer service like this that will have me continuing to shop at your store provided I can find what I'm looking for. I appreicate you taking the time to listen to my "wishes" and hope you take them in consideration as you do have alot of wonderful suits to choose from, just hoping i can find what I need. Speaking as a "pear shaped" woman I have totally different sizes on top and bottom so it's nice to have alot of different things to choose from which is why Im hoping to find that bottoms in XL and tops in 36DD and it will be all good.
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Thanks Nikki,
Spoke at length with Mark today. We had quite an interesting conversation. I was thoroughly impressed with not only his knowledge of the swimwear but also very happy to learn that Athena is doing well. Finally nice to find a 2 piece suit "with coverage and some help on the top" for the mid 50's group!!!! I will make it a point to share this information as most of the time my "girlfriends" and I have to practically self medicate before going out to try bathing suits on (j.k. as my adult children would say).
Take care and thanks for taking care of this transaction.
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Thanks for all your very pleasant help, Nikki and also pass it along to Katy. We will be doing business in the future, and I passed the name of your company along to a few people and will continue to do so. (Don't worry, they aren't as much of a pest as me.) Did you ever notice the odor from the returned Athena, or does it go to a different dept? Thansk again, and please tell your boss, Mark, I believe, that I wish all companies treated their customers this way. Have a good day.
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I will definitely shop with you again! I love the free shipping on original orders as well as returns. Customer service rep. I spoke w/ was very professional & friendly!
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Just opened my package and I wanted to thank you for the extra organza bags. I can't wait 'til you get more GUESS suits. As you can probably tell, I'm a GUESS girl all the way.
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What do you think about SwimSpot? We love all feedback and strive to get better every day!
Xo,
SwimSpot
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