Returns and Exchanges
Q: What is your return/exchange policy?
Q: How do I return/exchange something?A:
A: We will gladly accept any unwashed and unworn merchandise in its original condition within 30 days of your purchase date for returns or exchanges with the original tags and hygienic liners in place. We will not accept any damaged merchandise due to improper care or worn items.
All sale items are FINAL SALE.
If you are not 100% satisfied with your order, please fill out the Return and Exchange Form
and email it to our Customer Care team at firstname.lastname@example.org
. A representative will email you the return label for you to ship the product back to us at:
SwimSpot Holdings, LLC.
Tustin, CA 92780 U.S.A.
Q: How do you process returns/exchanges? What is the cost of return shipping?
A: Return packages must be postmarked within the 30 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you or a store credit will be issued.
Return packages postmarked within the first 10 days following the delivery date, will qualify for free return shipping. Return packages postmarked after the first 10 days from delivery will have a $7 fee deducted from the refund amount.
Q: How long does it take for my return/exchange to be processed?
A: Once we receive your return/exchange in the mail, it can take up to 10 business days to process. You will receive a confirmation e-mail once your return/exchange is made, and the refund will be returned to your original form of payment. Please note that return packages sent typically take 3-7 business days to be delivered to our offices.
If you are exchanging an item, you will first be refunded to your original method of payment for the merchandise you are sending back, and then an entirely new order, at no shipping cost, will be charged to that same payment method for your exchange, unless otherwise instructed. Separate confirmation e-mails will be sent to the e-mail you provided at checkout for your refund and exchange order.
For exchanges with a promo code applied, if you are exchanging part of your order, any amount left over from your promo code will be applied to your exchange order. If you are exchanging your entire order, you will first be credited for the amount you have paid over the promotional value, and that value will be applied to your exchange order. Please note that vouchers such as LivingSocial and Groupon deals are only good for one exchange. No exceptions.
International Orders do not qualify for free return/exchange shipping.
If you are returning/exchanging an order with a promo code applied, please see Vouchers, Coupons, and Promotional Offers below.
Q: I received an e-mail confirmation for my refund - why isn't it showing up on my card?
A: Refunds are credited to your original form of payment, unless otherwise instructed. Please allow up to one billing cycle for your refund to reflect accurately in your account.
Q: Why was I not refunded for the shipping charge on my original order?
A: Shipping charges are non-refundable if orders are returned after 10 days. Return packages postmarked within the first 10 days following the delivery date, will qualify for free return shipping. Return packages postmarked after the first 10 days from delivery will have a $7 fee deducted from the refund amount.
Q: How do I initiate a return or exchange?
Special offers may be subject to reduction by a return/exchange or cancellation.
We do not provide return labels for international orders at this time.
SwimSpot will not be responsible for lost or damaged packages. We cannot accept COD shipments. Please keep a copy of your tracking number so you can track it as well.
No refunds can be issued for any amount purchased through another website/source other than SwimSpot (i.e. LivingSocial, Groupon, et
The processing time for returns/exchanges is 1-4 business days upon receipt. During our peak season (March 15th - July 30th) there may be a delay in processing time.
If you receive a defective item, please e-mail us at CustomerCare@SwimSpot.com.