Home Returns and Exchanges

Returns and Exchanges

Our Exchange & Return Policy

We know that you will love what you ordered but if something doesn't work out, we will gladly accept any regular priced unwashed and unworn merchandise in its original condition within 14 days of your purchase date for returns or exchanges with the original tags and hygienic liners in place. We will not accept any damaged merchandise due to improper care or worn items. 

Shipping charges are non-refundable if orders are returned after 10 days. Return packages postmarked within the first 10 days following the delivery date, will qualify for free return shipping. Return packages postmarked after the first 10 days from delivery will have a $7 fee deducted from the refund amount.

All sale items and face masks are FINAL SALE.
FINAL SALE items are not eligible for return or exchange. 

Looking to exchange or return?


**Please have your order number and shipping zip code in hand which can be found on either your SwimSpot Order Confirmation email or Packing Slip.**

International Orders do not qualify for free return/exchange shipping.

Special offers may be subject to reduction by a return/exchange or cancellation. 

SwimSpot will not be responsible for lost or damaged packages. We cannot accept COD shipments. Please keep a copy of your tracking number so you can track it as well. 

No refunds can be issued for any amount purchased through another website/source other than SwimSpot (i.e. LivingSocial, Groupon, etc)

The processing time for returns/exchanges ranges from 1-4 business days upon receipt. During our peak season (March 15th - July 30th) there may be a delay in processing time.

If you need immediate assistance, please e-mail us at CustomerCare@SwimSpot.com.

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